Bank
of China's telephone banking service is linked with the
telephone network and enables inquiry of financial
information and financial transactions via BOC's dedicated
system for telephone banking service. The customer
(individual) may, according to the "Guide for BOC's
Telephone Banking Service", select among services
provided by the system by using the audio telephone within
the service time prescribed by the BOC.
Functions
of Telephone Banking Service
•
Functions of the service include: transfer between various
accounts, bank-securities service, fee-based service of
collection and payment, inquiry of financial information,
inquiry of personal account information, certified personal
cheque, temporary loss reporting of passbook, revision of
code, personal exchange trading based on actual quotation,
and other banking services to be introduced, such as
personal loan pledged by time deposit and remind service.
Application
for the Service
•
Condition for application:
All
individual depositors with BOC, after getting BOC's Great
Wall debit card (prior application for the debit card is a
prerequisite for interested customers without the card), may
apply for the service with valid ID card.
•
Application procedure:
1.
The customer should go to BOC's outlet to go
through the procedures for opening the account for the
service. The customer will sign the "Agreement on
Telephone Banking Service of the Bank of China", fill
in the "Application Form for Opening and Closing
Account for the Bank of China's Telephone Banking
Service", and set the access code for the telephone
banking service. The service will be available on the second
day after the Bank has approved the application. The account
opening for the service cannot be handled by an agent on
behalf of the applicant.
2.
If necessary, the customer may choose the
sub-account for the service (at least one sub-account should
be selected, including demand and time
"all-in-one" accounts, personal cheque account,
securities margin account, etc.), and input the code of the
sub-account. If the customer needs more service functions,
he/she may fill in a supplementary application form.
Access
Code
• Code
setting
The code is composed of 6 digits all of which can't be zero.
The code is set by the customer and can be modified at any
time via the service system. All transactions executed
through the code for the telephone banking service will be
regarded as being done by the customer personally and all
consequences thus incurred will be taken by the customer
himself/herself.
•
Reporting loss of the code
If the customer forgets the code, he/she has to report the
loss of the code to the original BOC outlet that processed
the application with his/her ID card and the Great Wall
debit card so as to set a new code, which will take effect
on the following day. Telephone banking transactions
conducted before the date of effectiveness will be regarded
as being done by the customer personally.
Notice
to Customers
1. The
customer intending to carry out transactions associated with
the service should know very well the "Guide for BOC's
Telephone Banking Service" (Guide) and strictly follow
the Guide in using the service. Any loss caused by personal
improper handling will have to be borne by the customer
himself/herself.
2. There's
no lowest limit for personal exchange trading based on
actual quotation.
3. The
lowest amount for the certified cheque is RMB100 yuan. After
the Bank has accepted the entrustment for the certified
cheque, it will freeze the certified amount. The entrustment
can be handled within 10 days before or after the cheque is
issued, and the certified payment will remain valid from the
date of application to the 10th day after the cheque is
issued. Once the certified personal cheque is entrusted,
within the certified term, the certified payment can only be
cancelled by the entrusting party with the cheque at the
counter of the account-opening outlet. Telephone banking
service only confirms the certified amount, not the
authenticity of the cheque.
4. The
detailed service time for BOC's telephone banking service
will be published in BOC's local bulletin.
5. The
customer should not conduct transaction by overdraft;
otherwise the transaction will be abolished automatically
(except those with separate agreement with the Bank).
6. Transactions
through the telephone banking service will be completed by
the service system automatically, and the account
information will be updated in real time.
7. Computer
record is the final basis for judging whether the telephone
transaction is successful. Regardless of the cause due to
which a telephone line breaks down, the telephone service
uncompleted before the break will automatically become
invalid while the service completed before the break will
remain effective.
8. The
customer requiring to terminate the telephone banking
service may file the application at BOC's outlet that offers
the service. The cancellation will take effect on the
following day. Telephone banking transactions taking place
before the cancellation will be regarded as being done by
the customer personally.
9. After
a transaction is completed, the customer may use the service
system to check whether the transaction is successful.
Within three months from tne next day following the date of
transaction, the customer should carry relevant passbook to
BOC's outlet to make up for the registration of successful
transactions. In case of any objection to the transaction,
the customer should raise the objection within three months
after the transaction; otherwise the customer will be
regarded as having no objection to the transaction.
Tel: (86)
10 95566
E-mail:
ebank@bank-of-china.com